Refund policy
Last updated: September 29, 2026
We want you to be happy with your order. If something isn't right, here's how we'll fix it.
14-day returns. You can request a return within 14 days of receiving your order. Email us at support@fresh-deal.com with your order number and we'll reply with return instructions and the return address. Items sent back without first requesting a return can't be accepted. To be eligible, the item must be unused, in the condition you received it, in its original packaging and with all accessories (charging cable, strap and manual).
Return shipping costs.
- Changed your mind: the return shipping cost is paid by you. We recommend a tracked service.
- Damaged, defective or wrong item: we cover the cost. In most cases you won't need to send anything back (see below).
Damaged, defective or wrong items. Please check your order when it arrives. If the item is damaged, doesn't work or isn't what you ordered, email us within 14 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or give you a full refund, whichever you prefer.
Orders that don't arrive. If your order hasn't arrived within 30 days of the order date, or the tracking hasn't updated for 10 days, contact us. We'll investigate with the carrier and, if the parcel is lost, resend your order or refund you in full.
Cancellations. You can cancel your order free of charge before it ships by emailing us. Once it has shipped, please follow the return process above.
Refunds. Once we receive and check your return, or approve a claim for a damaged, defective or missing item, we'll refund you to the original payment method within 10 business days. Your bank may take a few extra days to show it. If 15 business days have passed since we approved your refund, please contact us.
Exchanges. We replace items that are damaged or defective. For anything else, return the item for a refund and place a new order.
Your legal rights. This policy doesn't limit any rights you have under the law of your country. Consumers in the European Union also keep their statutory right of withdrawal and the legal guarantee of conformity for goods.
Contact. Questions about returns or refunds? Email support@fresh-deal.com.